Privacy Policy

What Information We Collect

Information You Give Us Directly

When you reach out through our contact forms or sign up for our services, we collect basic details like your name, email address, phone number, and company information. We also keep records of our conversations – whether through email, phone calls, or meetings.

Technical Data From Our Platforms

Our game development platforms collect certain technical information to function properly:

• Device identifiers and operating system details
• IP addresses and general location data (city level, not exact coordinates)
• Game interaction data and performance metrics
• Browser types and language preferences
• Crash reports and error logs when things go wrong

Analytics and Usage Patterns

We track how people use our games and platforms – not to be intrusive, but to make things better. This includes session duration, feature usage, and in-game behavior patterns. Think of it as observing which paths players prefer in your game so you can improve the experience.

How We Use Your Information

We're not in the business of selling data. Here's what we actually do with the information we collect:

Sometimes we analyze usage patterns to understand trends in mobile gaming. For example, if we notice many developers struggling with a particular feature, we'll prioritize improving it. This kind of analysis uses aggregated data – we're looking at patterns, not individual behaviors.

Data Storage and Security

Your data lives on secure servers in Taiwan and selected international locations. We use industry-standard encryption for data in transit and at rest. That means your information is scrambled during transmission and while stored on our systems.

Our Security Measures

• SSL/TLS encryption for all data transmission
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Automated backup systems with encrypted storage
• Staff training on data protection practices

But let's be honest – no system is 100% bulletproof. We do our best to protect your data, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened.

Sharing Your Information

We don't sell your personal information to third parties. Period. However, we do share data in specific circumstances:

1. Service Providers: We work with companies that help us operate – cloud hosting providers, payment processors, analytics tools. These partners only access the data they need to do their job, and they're bound by confidentiality agreements.
2. Business Transfers: If NetLinkDataStream gets acquired or merges with another company, your data would transfer as part of that transaction. You'd be notified if this happens.
3. Legal Requirements: Sometimes we're legally required to share information – court orders, government requests, or situations where we need to protect our rights or someone's safety.
4. With Your Permission: If you ask us to share your information with specific third parties, we will. But only with your explicit consent.

Your Rights and Control

Under Taiwan's Personal Data Protection Act and international standards, you have several rights regarding your information:

To exercise any of these rights, email us at contact@netlinkdatastream.com. We'll respond within 30 days. Sometimes we might need to verify your identity first – just to make sure we're not handing your data to the wrong person.

Data Retention

We don't keep your data forever. Here's our general approach:

• Active client data: Retained while our business relationship continues, plus six months after project completion
• Financial records: Seven years (required by Taiwan tax regulations)
• Marketing contacts: Until you unsubscribe or request removal
• Technical logs: Typically 90 days, unless needed for security investigations
• Anonymized analytics: Kept indefinitely since it can't identify individuals

When we delete data, it's permanently removed from our active systems and backups within 90 days. Some residual copies might persist in archived backups temporarily, but they're inaccessible for normal operations.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. We use them for essential functions (keeping you logged in), analytics (understanding site usage), and preferences (remembering your language settings).

Types of Cookies We Use

• Essential cookies: Required for basic site functionality
• Performance cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences and settings

You can disable cookies through your browser settings, though this might affect site functionality. Most browsers let you block third-party cookies while allowing first-party ones – a decent middle ground.

International Data Transfers

Mobile game development is global. Sometimes your data needs to cross borders – particularly when we use international cloud services or collaborate with partners in other countries.

When we transfer data outside Taiwan, we ensure adequate protection through:

• Standard contractual clauses approved by regulatory authorities
• Partners certified under recognized privacy frameworks
• Technical safeguards like encryption during transfer
• Regular assessments of transfer mechanisms

Our primary data centers are in Taiwan and Singapore, with backup systems in Japan. These locations provide strong data protection standards comparable to Taiwan's regulations.

Children's Privacy

Our services target professional game developers, not children. We don't knowingly collect information from anyone under 16. If you're a parent and believe your child provided us with personal information, contact us immediately. We'll delete it.

For games developed using our platforms that target younger audiences, our clients are responsible for implementing appropriate protections and obtaining necessary parental consent. We provide tools and guidance to help them comply with children's privacy regulations.

Changes to This Policy

Privacy regulations evolve, and so do our practices. We update this policy periodically to reflect changes in our operations or legal requirements. When we make significant changes, we'll notify you via email or a prominent notice on our website.

The "Last Updated" date at the top shows when we last revised this policy. We recommend checking back occasionally, especially if you're concerned about how we handle your data.

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you have the right to close your account and request data deletion.

Third-Party Services

Our platforms integrate with various third-party services – payment processors, analytics tools, cloud storage providers. Each has their own privacy policy governing how they handle data.

We vet these partners carefully, but we can't control their practices once data enters their systems. We recommend reviewing their privacy policies if you're concerned about how they operate.

Key Third-Party Partners

• Payment processing: Secure payment gateways compliant with PCI DSS standards
• Cloud hosting: Major providers with data centers in Asia-Pacific region
• Analytics: Tools that help us understand platform usage and performance
• Communication: Email and messaging services for client interactions

Your Consent

By using NetLinkDataStream's services, you consent to this privacy policy. For sensitive data processing beyond basic service delivery, we'll ask for explicit consent before proceeding.

You can withdraw consent at any time by contacting us. However, this might limit our ability to provide certain services. We'll explain the implications before processing your withdrawal request.